Unanswered questions
Questions asked on calls that went unanswered, unclear, or got a promise to call back — ranked by how often they recur.
Platform/Team performance
Coach from evidence, not memory
Find the questions your team couldn't answer.
Planned
The most useful coaching material your business produces is the moment a caller asks something and nobody has a good answer. Those moments are invisible unless somebody listens to every call.
To be plain about it: this part is not built. It is described here in the future tense because that is what it is. If it is the reason you would sign up, wait for the dated line in the changelog.
14 days on Scale, no card. Full export on every tier.
In detail
How it is meant to work
Per-person feedback
How each person handles calls, with the specific calls behind the read. Objective input for a one-to-one, not a scoreboard.
Missed opportunities
Calls that showed buying intent and ended without a next step.
Turn gaps into training
Recurring gaps become a short list of what to teach next, with real caller wording to practise against.
Every card above describes intent, not a shipped surface. Read them as a design brief we have published early so you can tell us it is wrong.
Limits
What this does not do
The fastest way to lose someone is to let them find the edge on their own. So here it is up front.
- This is not built yet. Unanswered-question detection and per-person feedback are design work, not shipped code. Nothing described on this page is something you can open today.
- It will not be a scoreboard or a monitoring system. No public ranking, no automatic escalation, and nothing that watches people live while they work.
- It reads what was said, not what was meant. Tone, accents, crosstalk and bad audio all cost accuracy, so every read will link to the transcript and a manager can disagree with it.
- It cannot see what happened off the call. A question answered later by email looks unanswered to us unless somebody says so on the phone.
- Recording and analysing staff calls carries consent and notice obligations that vary by country and state. Those are yours to meet, and we do not give legal advice about them.
More of the platform
The other four parts
Every call, not a sample
Call analysis In build
Every call gets a verdict.
ReadWhat people actually called about
Demand intelligence Planned
Hear what every caller wanted — including the things you don't sell yet.
ReadOne place for all of it
Tracking & revenue In build
Keep track of everything, in one place you can audit.
ReadFor when you don't want a dashboard
API & MCP Planned
Ask your calls what happened.
Read