Like-for-like comparison
The same scoring across every location, so differences are real rather than anecdotal.
Solutions/Multi-location
For franchises and multi-site operators
Compare locations on how they answer, not just how many calls they get.
Every location has its own phone habits. Scoring calls the same way across all of them turns 'that branch underperforms' into a specific, fixable list.
14 days on Scale, no card. Full export on every tier.
The starting point
Sound familiar?
None of this is a failure of effort. It is what happens when the only record of a call is whatever the person who took it remembers.
No consistent view of call handling across sites
Best practice at one location never reaches the others
Head office sees volume by site but not quality
Training is generic because nobody knows the per-site gaps
The difference
What changes
Partly in buildWhat the product is for. Scoring each call is built; the roll-ups below it are not finished yet — the three steps further down say which is which.
Per-site coaching lists
The questions each location fumbles, separately.
Roll-up and drill-down
Group totals that open into a single site, then a single call.
How it works
Three steps, and where each one is
The labels below are literal. One of these steps runs today; the other two do not, and we would rather you know that now than after signing up.
- 01 In build
Connect the call source you already use
We read your calls and recordings from the platform that already handles them. Your numbers, your routing and your phone system stay exactly as they are — we only read. The first connectors are working but not yet self-serve, and each one carries its own status on the integrations page.
- 02 Built
Every call is transcribed and scored
One pass per call: what the caller wanted, how ready they were, how it ended, an estimated value range, and spam or voicemail flags. Every label points back at the part of the transcript that produced it. This is the piece of the product that exists today. Call analysis in detail.
- 03 planned
The patterns come back as two lists
The same labels, counted across hundreds of calls: what people keep asking for, including things you do not offer, and the questions your team could not answer, ranked by how often they recur. Neither list is available yet. Demand intelligence and Team performance describe what we are building.
We hold no security certification — no SOC 2, no ISO 27001. What we can tell you is on the security page, and everything that ships is dated in the changelog.
Other use cases
Same product, read a different way
The calls do not change. The question you bring to them does.