Terms of Service

1. Who this agreement is with

These terms are between [LEGAL ENTITY], registered in [JURISDICTION] at [ADDRESS] ("we", "us", "RevVane") and the person or business that creates an account ("you", "customer"). If you accept on behalf of a company, you confirm you are authorised to bind it.

By creating an account or using the service you accept these terms. If you do not accept them, do not use the service.

2. What the service does

RevVane is an analysis layer over the call platform you already run. We read call records and, where you enable it, recordings from sources you connect; we transcribe and label those calls; and we present revenue, dispute and source analysis over the result, through the web app, a REST API and a read-only MCP server.

We do not route calls, provision numbers, run an IVR, bill your buyers or move money. Your call platform remains your system of record. If it stops working, so does our view of it.

Connected sources are third-party services governed by their own terms. We depend on their APIs and cannot guarantee their availability, their rate limits or the accuracy of what they return.

3. Accounts and workspaces

• You need an account to use the service. Keep your credentials secret and your account details accurate.
• Data lives in workspaces. Workspace members hold roles — owner, admin, member, viewer — and the owner controls who has access.
• You are responsible for everything done under your account and by your users, including contractors and clients you invite.
• Tell us promptly at [SECURITY CONTACT EMAIL] if you believe an account has been compromised.
• Seat and workspace counts are set by your plan. Sharing one seat between people to avoid seat limits is not permitted.

4. Acceptable use

You must not:

• Upload or connect recordings you have no lawful basis or consent to process. You are responsible for compliance with call recording, wiretap, all-party consent, telemarketing and data protection law in every jurisdiction your calls touch. This is the single most important obligation in this agreement.
• Connect data belonging to a third party without their authority.
• Use the service to build a competing transcription or call-analysis product, or to benchmark it for publication without our written consent.
• Attempt to access another customer's workspace, probe or test our security without written authorisation, or circumvent plan limits, rate limits or authentication.
• Resell or provide the service to third parties except as a workspace under an Agency plan.
• Upload malware, or use the service for anything unlawful, deceptive or harassing.

Responsible security reports are welcome and will not be treated as a breach of this section. Report to [SECURITY CONTACT EMAIL].

5. Plans, billing and trials

• Published plans are Operator at $79/month, Scale at $199/month and Agency at $499/month, in [BILLING CURRENCY], exclusive of any applicable tax.
• Month-to-month. No contract, no setup fee, no minimum term. Cancel any time; cancellation takes effect at the end of the current billing period.
• Subscriptions renew automatically each period until cancelled. We charge the payment method on file through our payment processor.
• The Scale trial runs 14 days with no card required. At the end of a trial, unpaid accounts move to a read-only state rather than being deleted immediately.
• Upgrades take effect immediately with a pro-rated charge; downgrades take effect at the next renewal.
• We may change prices on [NOTICE PERIOD] notice to the billing contact. The new price applies from your next renewal, and you may cancel before it.
• Refunds: [REFUND POLICY — TO BE COMPLETED]. Fees already paid for a period in progress are otherwise non-refundable.
• If payment fails we may suspend access after [GRACE PERIOD] and notice.

6. Usage limits and what happens at the cap

Each plan includes a monthly allowance of calls synced and calls analyzed. Syncing a call is free; only analysis draws down the allowance.

At the analysis cap, sync continues. Calls keep landing in full. New calls queue as pending analysis and we prompt you to upgrade. We do not silently drop calls, truncate history or delete data because you hit a limit. If you upgrade, queued calls are analyzed in order; if you do not, they stay queued and remain exportable as unanalyzed rows.

API and MCP access is rate-limited. We may apply reasonable technical limits to protect the service and will not use them to defeat the allowance you paid for.

7. Your data

You own your data. Call records, recordings, transcripts, the labels we produce for you, and everything you upload or connect ("customer data") remain yours. We claim no ownership of it.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, transcribe, analyse and display customer data solely to provide, secure and support the service for you. That licence exists for no other purpose and ends when the data is deleted.

Where customer data contains personal data of your callers, you are the controller and we are your processor. The Data Processing Addendum governs that processing and forms part of this agreement. Our subprocessors are listed at /subprocessors.

We may use aggregated, de-identified operational statistics that cannot identify you, your callers or your business to run and improve the service.

8. AI output is informational only

You are also responsible for the accuracy of what you send to buyers. We are not a party to your agreements with buyers or publishers and take no part in disputes between you and them.

9. Export and termination

• You can cancel at any time from the account settings or by writing to us.
• Full CSV export is available on every tier, at any time, without a support ticket — including during a trial and after cancellation, for the export window below.
• After termination we keep customer data available for export for [EXPORT WINDOW — e.g. 30 DAYS], then delete it in line with the Privacy Policy. You can ask for earlier deletion.
• We may suspend or terminate an account for material breach of these terms, non-payment after notice, or where continued operation exposes us to legal risk. Except where the law or an emergency prevents it, we will give notice and a chance to fix the problem first.
• If we discontinue the service, we will give at least [DISCONTINUATION NOTICE PERIOD] notice and keep export working throughout. Because your call platform stays your system of record, what you lose in that case is our analysis, not your calls.

10. Confidentiality

Each side will protect the other's non-public information with at least reasonable care and use it only for this agreement. This does not cover information that is public, already known, independently developed, or required to be disclosed by law — in which case the disclosing party is notified where legally permitted.

11. Intellectual property

We own the service, the software, the models and prompts we build, the interfaces and the documentation. You own your data. Feedback you send us may be used freely, without obligation to you and without any claim over your data.

12. Disclaimers

The service is provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that output will be accurate, complete or uninterrupted.

We do not warrant that our figures will reconcile exactly with any third-party platform. We publish our counting rules at /methodology and every aggregate drills to the raw rows behind it, so you can check us. Where the two disagree, your call platform's billing record governs your commercial relationships, not ours.

We publish no uptime commitment at this stage. A service level agreement, if offered, will be a separate written document.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost payouts, lost disputes or loss of data, however caused.

Each party's total aggregate liability arising out of this agreement is limited to [LIABILITY CAP — e.g. THE FEES PAID IN THE 12 MONTHS BEFORE THE CLAIM].

Nothing in this agreement limits liability that cannot be limited by law, including death or personal injury caused by negligence, and fraud.

14. Indemnity

You will defend and indemnify us against third-party claims arising from: customer data you connected or uploaded without a lawful basis or required consent, including call recordings; your breach of these terms or of applicable law; and decisions you took based on the service's output.

We will defend and indemnify you against third-party claims that the service as provided by us infringes their intellectual property rights, subject to the limits in section 13 and to [INDEMNITY PROCEDURE — TO BE COMPLETED].

15. Changes to these terms

We may update these terms. For material changes we will notify account owners by email and post the update here at least [NOTICE PERIOD] before it takes effect. Continued use after that date means acceptance; if you do not accept, cancel before it and export your data.

16. General

• Governing law and venue: [GOVERNING LAW], with exclusive jurisdiction in the courts of [VENUE]. Any mandatory consumer rights in your own country are unaffected.
• Dispute resolution: [DISPUTE RESOLUTION MECHANISM — TO BE COMPLETED]. Talk to us first; most things are fixable without lawyers.
• Assignment: neither party may assign without consent, except to a successor in a merger or sale of substantially all assets.
• Entire agreement: these terms, the DPA and the Privacy Policy are the whole agreement and replace anything said before.
• Severability and waiver: if a clause is unenforceable the rest stands; not enforcing a right once does not waive it.
• Force majeure: neither party is liable for delays caused by events outside its reasonable control.
• Notices: to you at the account email, to us at [LEGAL CONTACT EMAIL].

17. Contact

Questions about these terms: /contact or [LEGAL CONTACT EMAIL].